Returns & Exchange
We realize that sometimes the item you have ordered is just not quite the color/style or size you were hoping for. If you're unhappy with your purchase, we'll find a solution for you. Initiate your return or exchange here.
Shipping & Handling Fee
A $6 fee will be deducted from your refund once the return is processed for shipping/handling. The $6 charge will not be deducted for an exchange deemed as defective merchandise.
To return an item and get your package ready:
- Create and print your prepaid shipping label here.
- Attach the label to the original packaging or any appropriate shipping mailer of your choice
- Put your package in your mailbox, USPS drop box, or deliver it to any USPS location near you for an instant refund!
- You'll get email confirmations as soon as your return has been processed.
- We process returns and refunds as soon as we receive them. Please allow 1-2 weeks for the refund to appear on your credit card statement. If you selected a refund to your credit card, the refund will be applied to the card used to make the purchase.
- If you selected a refund to store credit, your digital store credit at snapperrock.com will be emailed to you when the items are received at our fulfillment center.
- We cannot accept any returns after 30 days from the original purchase date
- All returned items must be unused, in a re-saleable condition with all tags, and panty liners attached, for a return to be accepted
- No refunds or exchanges can be given on items purchased from the CLEARANCE SALE section. These are items that have a sale price ending in 0.99c. These are final sale.
- Please contact us at Snapper Rock on 1.888.887.7780 or email: email@example.com with any questions
- Note orders must be returned within 30 days of the delivery date
If you need to exchange your purchase for a different color or size, the quickest way to get your exchanged item is to please click here.
As with returns we cannot accept any exchanges after 30 days from the original purchase date
- When making an exchange, the replacement product(s) will be sent when the return package is in transition its way back to us. You’ll receive an email with new tracking information when the new items you ordered are on their way.
International Returns & Exchanges outside of the USA
We do not offer complimentary international returns at this time. Please email us at firstname.lastname@example.org to receive further instructions. Our customer service team can provide help.
Orders & Pricing
Snapper Rock reserves the right to discontinue or change prices or product specifications without prior notice. Unintentional errors in advertised prices are not binding on Snapper Rock and may be adjusted by Snapper Rock at any time. By placing an order and your receipt of an order confirmation does not constitute final acceptance of an order. Certain information may need to be confirmed prior to accepting your order. Products are available while stocks last.