Shipping FAQ's

Below are our most common questions across all categories, as asked by you, our loyal customers!
 

How do I place an order?

Ordering at www.snapperrock.com should be an easy process, just choose your style and size, add it to your cart and then proceed to checkout. Please not that pricing is in USD only.   If you have any problems along the way please send us an email to traci@snapperrock.com or call us on 1.888.887.7780
 

What payment do you take?

We do accept the following credit cards:
  • Visa
  • MasterCard
  • American Express
  • Paypal
Please note that all pricing is in USD.  We are unable to accept checks, cash, or credit vouchers. 

If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date, and that the billing name and address you entered match your credit card statement exactly. Please refer to your credit card company if the problem persists.
 

Is your site secure?

At snapperrock.com we don't just stand behind our merchandise. We also do our best to provide a safe and convenient online shopping experience.
If you're not quite comfortable shopping online, or would prefer to make your purchase via telephone, just give us a call at 1.888.887.7780. We will be happy to take your snapperrock.com order right over the phone.
Security is top of the list for purchasing on line and this is very important for Snapper Rock, we want you to feel completely safe and secure using our payment facilities.  To do this we use DPS (Direct Payment Solutions) as our secure payment gateway.
 

Do you ship internationally?

Yes we do ship outside of the USA, there is a $24 flat shipping charge for international orders.  Shipping can take up to 14 working  days.  Snapper Rock does not take any responsibility or pay for any duties or taxes put on at the destination country, any order over $200 can be charged duties by the incoming country - this is the responsibility of the customer to pay.  We are offering a special promotion to NZ orders of a flat $15 shipping.  
 

What shipping methods do you use?

We offer Standard Shipping which we use either USPS priority mail or UPS or Fedex Ground, depending on the state to ship to we choose the speediest service.  We also offer an Express shipment (1-2 days) service, using USPS priority mail or Fedex.  We ship from our warehouse located in Trenton, New Jersey, USA.  For International shipments we use either DHL or USPS.
 

Do you accept returns and exchanges?

We realize that sometimes the item you have ordered is just not quite the color/style or size you were hoping for.   If you're unhappy with your purchase, we'll find a solution for you.  Returning or exchanging our products is always free and easy!  Initiate your return or exchange here.  We offer free returns and exchanges!

Refunds

To return an item and get your package ready:

  • Create and print your prepaid shipping label here.
  • Attach the label to the original packaging or any appropriate shipping mailer of your choice
  • Put your package in your mailbox, USPS drop box, or deliver it to any USPS location near you for an instant refund!
  • You'll get email confirmations as soon as your return has been processed.
  • We process returns and refunds as soon as we receive them. Please allow 1-2 weeks for the refund to appear on your credit card statement.  If you selected a refund to your credit card, the refund will be applied to the card used to make the purchase.
  • If you selected a refund to store credit, your digital store credit at snapperrock.com will be emailed to you when the items are received at our fulfillment center.
  • We cannot accept any returns after 30 days from the original purchase date
  • All returned items must be unused, in a re-saleable condition with all tags, and panty liners attached, for a return to be accepted
  • No refunds or exchanges can be given on items purchased from the CLEARANCE SALE section.  These are items that have a sale price ending in 0.99c.  These are final sale.
  • Note orders must be returned within 30 days of the delivery date

 

Exchanges
If you need to exchange your purchase for a different color or size, the quickest way to get your exchanged item is to please click here.

As with returns we cannot accept any exchanges after 30 days from the original purchase date

  • When making an exchange, the replacement product(s) will be sent when the return package is in transition its way back to us. You’ll receive an email with new tracking information when the new items you ordered are on their way.